General terms and conditions

Scope of our GTC

All contracts, deliveries and other services (including advice services) provided by Consuendi GmbH are subject exclusively to these general terms and conditions.

Contracting parties

You conclude your purchase contract with: Consuendi GmbH, Nordstraße 31, D - 09247 Chemnitz. For questions and complaints, please contact our customer service between 8 am and 1 pm and between 2 pm and 5 pm by telephone on  (+49) 3722 4082 23 or by e-mail at

Offer and conclusion of the contract

The presentation of the products in our online shop is no binding offer but a request to order them. Errors excepted. You place a binding order for the goods contained in your basket by clicking the order button in the last step of the ordering process. The purchase contract is concluded when we accept your order by our order confirmation sent by e-mail immediately upon receipt of your order.

Right to cancel for consumers

Information about the exercise of the right to cancel

You have two weeks from concluding the contract to cancel the contract in writing (e.g. by letter, fax, e-mail) without giving any reason, or – if the item is delivered to you before expiry of the cancellation period – by returning the item. The cancellation period begins upon receipt of this information in writing, however, not before receipt of the goods (for repeated delivery of similar goods, not before receipt of the first partial delivery) and not before fulfilment of our information duties pursuant to section 312c subsection 2 BGB (German Civil Code) in conjunction with section 1 subsection 1, 2 and 4 BGB-InfoV and our duties pursuant to section 312e subsection 1 sentence 1 BGB in conjunction with section 3 BGB-InfoV. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercising of the right to cancel or to return the item in due time. Send your notice of cancellation to:

Consuendi GmbH
Nordstraße 31
D - 09247 Chemnitz

Phone:  (+49) 3722 4082 280
Fax:  (+49) 3722 4082 29

Effect of cancellation

If you cancel the contract effectively, the products/services received by both sides and any benefit from it (e.g. interest) have to be returned. If you cannot return to us the product/service received in total or in part or only in a deteriorated condition, you have to compensate the value accordingly. This does not apply to the delivery of items inasmuch as the deterioration is exclusively due to testing the item – as it would have been possible in a real shop, for example. You can moreover avoid any duty to compensate a loss in value on account of a deterioration of the item due to using it for its intended purpose, if you do not use the item as if it were your property and if you refrain from doing anything that might affect its value. Items that can be sent by parcel have to be returned at our risk. You have to bear the return expenses if the item delivered corresponds to the item ordered and the price of the item to be returned does not exceed 40 euros or, if the price of the item exceeds this amount, you have not yet paid any compensation or partial compensation as agreed by the contract at the time of cancellation. Otherwise, the return delivery is free of charge for you. Items that cannot be returned by parcel are collected from your address. Obligations concerning the reimbursement of payments have to be met with within 30 days. This period begins with the sending of your notice of cancellation or the return of the item for you and with the receipt of this for us.

Financed transactions

If you have financed this contract by a loan and you cancel the financed contract, you are no longer bound to the loan contract if both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender asks for our participation in the financing transaction. If we have already received the loan when the cancellation or the return becomes effective, your lender succeeds to our rights and obligations from the financed contract in the relationship to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the object of the present contract is to acquire securities, foreign currencies, derivatives or precious metals.

Special notes

Your right of cancellation lapses prematurely if your contractual partner has started to perform the service before the end of the cancellation period with your explicit approval or you have initiated this yourself (e.g. by way of a download, etc.).

Items excluded from return:
Goods that have been manufactured according to the customer's specification or are clearly customised to the customer's personal needs, audio or video recordings or software inasmuch as you have unsealed the data carriers delivered to you, newspaper, journals and magazines.

End of information about the exercise of the right to cancel


We deliver the goods inside Germany with insurance by DHL (Post) and outside Germany with insurance by DHL (Post). If the parcel's packaging is damaged upon delivery, you must show this to the parcel deliverer and have the damage confirmed without delay.

Prices and forwarding expenses

All prices include VAT but they do not include the forwarding expenses. You can find detailed information about the forwarding expenses on the product pages, in the basket system and on the ordering page. For an overview of the forwarding expenses please refer to.


We offer the following payment options: by advance payment, cash on delivery, via PayPal or with a credit card and Sofortü online payment. If you select advance payment, we will send you our bank details in the order confirmation and deliver the goods after receipt of your payment. You have no right to offset unless your counterclaims have been declared final and absolute by a court or are uncontested or have been recognized by us in writing. You may only exercise a right of retention inasmuch as the claims result from the same contract.

Reservation of title

The goods delivered remain the property of Consuendi GmbH until the purchase price has been paid completely.

Warranty / liability

Warranty is subject to the relevant statutory provisions. In the event that an item is defective, we will replace it or repair the defect at your discretion. If the repair is not successful or the replaced item is also defective, you may return the item with reimbursement of the full purchase price or you may keep the item and reduce the price. Please refer to the product documentation for more information on any manufacturers' guarantees that may be granted.
The statutory warranty period for claims arising from a defect is 24 months if the customer is a consumer.

If the customer is an entrepreneur, the warranty period for claims arising from a defect is six months and we can remedy the defect by repairing the product or delivering a product that is free from defects at our discretion. You must give written notice of any obvious defects of the product or service without any delay, however, within 14 days of receipt of the product at the latest. If you fail to give due notice, the product is deemed accepted.
This warranty does not apply to normal wear and tear or any defects arising from wrongful or inappropriate use or incorrect operation and/or unusual operating conditions.
In the event that the customer complains about a defect and returns the delivery in full or in part, Consuendi GmbH bears the forwarding expenses if the return delivery has been agreed with Consuendi GmbH in advance. Should the delivery be free from defects and the alleged defect be due to wrongful use, the customer has to bear the forwarding expenses.

Ordering process

As soon as you have found the desired product, you can put this into your basket without any purchase commitment by clicking on the respective button. You can also view the content of your basket by clicking on the respective button without without any purchase commitment at any time. You can remove products from your basket by clicking on the respective icon at any time. Click on the respective button if you want to buy the products in your basket. Then please enter your personal data. The mandatory details to be provided are marked with an *. We offer registration but this is not mandatory. Your personal data is encoded and transmitted over the Internet. Now choose the delivery and payment method. After entering your personal data, please verify your entries again. You terminate the ordering process by clicking on the respective button. You can abort the process at any time by closing your browser window. You can find more information on correction possibilities, for example, on the individual pages. Minimum.

Text of the contract

The text of the contract is stored on our internal systems. You can view the general terms and conditions on this page at any time. You can also view your customer data at any time if you have opened a customer account. The order details and the general terms and conditions will be sent to you by e-mail. Once the order has been completed, you may no longer access the text of the contract via the Internet for security reasons.

Online Dispute Resolution

Platform of the EU Commission regarding online dispute resolution: